Recurring payment guide

Cancel Cam4

Cancel a Gold membership with the processor that sold it; Gold bought with tokens rebills from the token balance. Every step below cites Cam4’s own pages, read 2026-11-02; none was tried inside a logged-in account.

Short answer

Cancel a Gold membership with the company that sold it: Cam4’s billing article links Epoch (epoch.com/find_purchase), SegPay (cs.segpay.com) and DialXS (its Cam4 cancel page). Charges can read GRANITY ENTERTAINMENT (publisher docs, 2026-11-02).

Setting to turn off: None on file
Renewal to cancel: Gold membership
On the statement: GRANITY ENTERTAINMENT (publisher docs, 2026-11-02)

Updated 2 November 2026. Every step cites Cam4’s own pages, read 2026-11-02; nothing was checked inside a logged-in account.

How do I cancel the Cam4 Gold membership?

Cancel a Gold membership with the company that sold it: Cam4’s billing article links Epoch (epoch.com/find_purchase), SegPay (cs.segpay.com) and DialXS (its Cam4 cancel page).
Source: Cam4 Billing Support (article 255), read 2026-11-02: “If you wish to cancel your Gold membership purchased through Epoch, please visit https://epoch.com/find_purchase?ref=bl.” … “If you wish to cancel your Gold membership purchased through SegPay please visit https://cs.segpay.com/” … “If you wish to cancel your Gold membership purchased through DialXS, please visit https://www.dialxs.com/cam4cancel-subscription/”
To remove saved card information, Cam4’s help says to open MY ACCOUNT (top right), then Payment Options, and untick “Enable one click checkout for purchases”.
Source: Cam4 help — How can I remove my credit card information? (article 93), read 2026-11-02: “Log into your account > click MY ACCOUNT in the black box in the upper right corner of your screen > this will take you into your profile. Once there click on Payment Options > and UNtick the box "Enable one click checkout for purchases".”
A Gold membership can also be paid with tokens; its help says it then rebills from your token balance each month, so check Gold separately from card purchases.
Source: Cam4 help — Can I buy a Gold membership with tokens? (article 77), read 2026-11-02: “Click Upgrade in the menu - you will see tokens as a payment option on the payment screen. Please make sure to keep your Cam4 token balance loaded up so that your membership is able to rebill properly each month!”
If a debit still posts, Cam4’s billing article says to contact the payment processor you used, with the transaction ID shown on your statement.
Source: Cam4 Billing Support (article 255), read 2026-11-02: “Contact the payment processor you used when purchasing by visiting their support link. Your transaction ID can be found on your bank/credit card statement.”

Each step names the page it comes from, or says that it is CamRanks’ own advice. Menu labels change, and none of these steps was tried inside a logged-in account. We do not promise refunds.

After you cancel

Save the confirmation and note the date the membership ends. If you close the account, cancel any Gold membership first. If a charge still posts, contact whom the steps above name.

Refunds and unknown charges

Before asking for a refund, ask Cam4 support which purchases it treats as already used. For a charge you do not recognise, use the steps and their order on Cam4’s statement page. We do not give legal advice.

What Cam4 shows on a bank statement · Cam4 token cost: what is on file · Unknown cam-site charge on your bank statement: find the site · Check a cam app or APK

If you want a different experience

Our record lists Cam4 as “Freemium Public”. The sites below are other cam sites in this directory, chosen by the lists they share with Cam4, then by rank. None of them is a promise of no recurring charge.

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