How DxLive usually bills
Points bought in packs, paid by card or crypto; no membership or monthly payment, per its FAQ. Its Japanese-language purchase page (www.dxlive.com/join.html, read 2026-10-13) says card payment is entrusted to DTI SERVICES and the card statement shows 「DI SERVE」 or 「DTISERVE」, not the site name; its English Buy Points page names Epoch as its authorized sales agent and prints no statement text.
Processor hint: DTI Services takes card payments per both its official FAQ and its Japanese purchase page; DI SERVE / DTISERVE are the statement names that page gives (documented by DXLive, not seen at a cashier). A purchase through Epoch, which the English Buy Points page names, may read differently.
Identify the charge
Issuer / support order
- 01
Contact Allbright / DXLIVE support with username before chargeback on owned purchases.
- 02
Points are stated non-refundable once purchased (official FAQ); its terms warn that a refund request made straight to the card company gets the account blacklisted.
- 03
Save exact statement merchant string if observed.